Testimonials!

Copyright © 2010, Mys Veleze. All rights reserved.

- Mys Veleze FAQ’s

Here’s where you’ll find answers to the most common and some uncommon questions regarding our brand, company, products, ingredients, practices and more. If you have a question that isn’t answered here you know what do... Contact Us! We’ll get an answer to you within 24 business hours. Thanks and remember, Clean Decadently.

Are your products certified organic?

No. Many of the ingredients we use to create our products are certified organic but not all.

Are your recipes original?

You bet! All of our recipes are original and unique to our brand.

Is this soap really handmade and all natural?

ALWAYS! We handcraft every single bar we make. Truthfully every product we sell is made, inspected and packaged by hand.

Do the soaps contain Lye?

No. We do use lye to make the soaps however, during saponification all the lye is released from the soap and once cured all the soaps are Lye Free.

How long do the products last?

How long the product lasts depends on your usage. Typically soaps last between 1 and 2 weeks when used once or twice daily. And scrubs between two and four weeks when used once or twice weekly.

How should I store the products?

Store all products in a cool dry place.

How long will it take to get my shipment?

We use USPS Priority mail. U.S. Orders will arrive in 2-3 business days from the date of shipment. There is a 24-48 hour turnaround time as we make all products to order.

Can I send my order as a gift?

You sure can. We can even put the order in a beautiful basket and wrap it accordingly. Contact Us for gift shipping details.

Do you ship internationally?

We can ship internationally via USPS Pirority Mail. We’re working on getting the option on the site but for now please Contact Us

Can I get samples before I decide?

Yes. Samples are offered at $1/sample.

What is your return policy?

Our return Policy can be viewed by clicking here.

Is my payment secure?

Always. Your payment is sent via a secure server.

Can I pay with PayPal?

Yes you can. Just choose PayPal during checkout.

Will you share or sell my information?

NEVER. Our Privacy Policy can be viewed by clicking here.